Payments, Shipping and Returns/Refund Policy

Thanks for shopping at TISUK 

Shipping of Items

Orders will be sent via standard Royal Mail Parcel Service, or by courier for larger orders. If you would like your order to be tracked and signd for please select this option on the wesite shop when ordering. We can arrange insurance for orders- please email info@traumainformedschools.co.uk if you would like us to do this, this will be charged at cost.  

If you are not entirely satisfied with your purchase, we're here to help. 

Product Returns

You have fourteen calendar days to return an item from the date you received it. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Your item must be in the original packaging. 

Your item needs to have the receipt or proof of purchase. 

Product Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

You will receive the credit within thirty days, depending on your card issuer's policies.  

Shipping Return Items

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund.  

Event Refunds

Event tickets are non refundable. This is because event costs are paid for in advance based on numbers 

Training Fee Payments and Refunds

All course fees are non-refundable and delegate places non-transferable, under all circumstances.

Delegate Payments

Course Fees should be paid in full either before the start of the course or within 30 days of invoicing, whichever happens sooner. Joining information will only be released if full payment has been made. The enrolled delegate will at all times be liable for the full payment of fees relating to their course, irrespective of the payment method applied.

Third-Party Sponsor/Employer Payments

In the event that a third-party sponsor has agreed to pay all or part of the Course Fees, the enrolled delegate remains primarily liable for the payment of the course fees and they should make arrangements to ensure these have been paid in full by their third-party sponsor within the timeframes outlined below*. 

Furthermore, at the time of enrolling, please provide:

• Your third-party sponsor’s official Purchase Order or, if the company does not provide purchase orders, a letter on headed paper detailing the costs covered. Details to be provided are:
  • Name of Delegate/s;
  • Course details;
  • Amount of fees to be sponsored;
  • Written Agreement that they are funding the course.

*Please note: Course Fees should be paid in full either before the start of the course or within 30 days of invoicing, whichever happens sooner.

Contact Us

If you have any questions on how to return your item to us, contact us.